Vital Hospitality provides professional, skilled hospitality staff of the highest standard.

Stephanie Borrell is our trainer. Steph has over 15 years of practical hospitality experience, working from dish washing in kitchens to managing fine dining restaurants, bars and everything inbetween, from Hokitika on the West Coast to New Orleans, USA.

We supply: Catering Companies, Corporate clients, Hotels, Restaurants and Bars, Sports Stadiums, Private Functions and Events.

Our reputation is one of professionalism and excellence. Vital Hospitality is the industry's preferred supplier. We can provide all hospitality staffing needs through our helpful and professional office staff.

We provide a range of front of house service staff, starting with entry level Senior Cadets who have successfully completed an intense in-house training program (17-20yrs of age), through to intermediate Focus staff who have a minimum of one to two years operational experience behind them (20+ years of age), and finally highly skilled Silver Service staff who have at least three to four year's experience behind them.

Vital temporary staff are sourced from several areas to ensure a high standard of presentation and skill is maintained. Staff are selected primarily for high levels of grooming, presentation, skills and motivation. During the peak season of October - April, we employ approximately 200 - 250 staff and between May - September 100 - 150 approximately.

There are 4 levels of Front-of-House Food and Beverage service staff available:

• SENIOR CADET – Completed Vital training programmes. Able to meet intermediate floor responsibilities. Suitable for Cocktail parties/private functions.

• FOCUS TEAM – Completed Vital training programmes. Able to meet intermediate bar and floor responsibilities. Suitable for Cocktail parties/private functions.

• SENIOR FOCUS – At least 1 year’s relevant experience. Able to meet intermediate bar and floor duties. Suitable for Cocktail parties/private functions.

• SILVER TEAM – At least 3 - 4 years hospitality experience with ability to meet advanced bar and floor responsibilities and able to perform Silver Service.

Each staff member employed may only progress to a higher skill level after completing a full in-house training module and an internal assessment ensuring Vital's high standard of staff presentation and skill is maintained at all levels.

Rates and Bookings

Minimum Hours

There is a four hour minimum per staff member per assignment.

Travel Expenses

Will be incurred for staff who are required to travel more than 20 kilometres from Central Auckland. Fees are normally determined on each assignment.

Confirmations

All bookings are confirmed by fax, phone or e-mail the same day where possible or at least within 24 hours from the original request. A staff listing will be faxed at least 12 hours prior to the assignment commencing.

Cancellations

Must be advised by email or by phone 09 921 4320

Cancellation fee within 24 Hours of Function
= $10.00 per staff member booked

Urgent booking fee within 4 hours of function
= $20.00 per staff member booked

There are no charges for booking or cancelling a function more than 24 hours prior to commencement.

Terms & Conditions For Placements

The terms and conditions of service of Vital Hospitality Ltd. in providing personnel recruitment services on a Temporary, Temp-to-hire, Contract or Permanent basis (hereby referred to as "staff") to persons, organisations, companies and Government or Council Bodies (hereby referred to as "client") are hereby set out as follow.

Acceptance

Vital Hospitality Ltd. will provide personnel recruitment services on the following Terms & Conditions only which will have been deemed to be accepted by the "client" upon commencement of provision of any personnel services.

Bookings

Vital Hospitality must be advised in writing by fax or by e-mail of the selected "staff" for the "client" functions. Rates will apply depending on the "staff" selected for work and rates are available from the current Rate Schedule pertaining to hourly rates for each "staff" member supplied. Full details of all requirements must be clearly outlined by the "client" to Vital Hospitality pertaining to any special request such as the following:

• Skill level, presentation and staff uniforms.
• Specific commencement times and estimated conclusion of functions.
• Address and contact on site of assignment with appropriate function details.
• Any special requirements of "staff" during the assignment. Should no specific requirements be forwarded to Vital Hospitality, no liability may be apportioned for unsuitable or unprepared "staff".

Cancellations

All cancellations must be advised in writing or by phone to Vital Hospitality . by the "client" at least 48 hours prior to the assignment commencing. Should Vital Hospitality be unable to contact the "staff" assigned to the "client" prior to the start of the function, a cancellation fee of four hours will be applied per "staff" member at the appropriate rate of service level plus GST.

Goods & Services Tax

All of our rates are quoted exclusive of GST and will be added to all service invoices for either Temporary or Temp-to-hire, Contract or Permanent "staff".

Governing Law

These terms and conditions shall be construed, interpreted and governed in accordance with the laws of New Zealand.

Occupational Safety & Health

The "client" agrees to comply with all current codes of practice as set out by OSH a division of the Dept. Of Labour and the Health & Safety in Employment Act 1992. The "client" also agrees to take all practicable steps to ensure the health and safety of the "staff" during all times whilst working at their premises. If for any reason a "staff" member is injured whilst working on an assignment for the "client", the "client" will take all reasonable steps to ensure the prompt attention and care of the "staff" under the requirements of the Act and will also notify Vital Hospitality Ltd. of any injuries.

The "client" will also indemnify Vital Hospitality Ltd. for all and any claims in respect of liability arising from the injury of the "staff" whilst on assignment to the "client". Any claims made directly to Vital Hospitality Ltd. from ALL or any agency or insurer will be directed to the "client" where the injury occurred.

Responsibilities Of The Client

• The "client" will be responsible for any insurance cover if "staff" are required to operate vehicles, be responsible for cash handling, equipment or operate machinery. Vital Hospitality Ltd. cannot be held responsible for or liable for any losses or damage incurred.
   
• The "client" will be responsible for the supervision and control of the "staff" on assignment and should ensure that all "staff" are correctly briefed on their duties and expectations. Vital Hospitality will not be held responsible for any omissions or acts of the "staff" whilst on assignment to the "client" whether wilful, negligent or otherwise.